Analyzing Sweetwater
I wanted to take a look at Sweetwater.com, my musical instrument and equipment dealer of choice for probably more than 20 years now.
The top of the website contains a large repeating video, which shows a guitar technician setting up and putting strings on a guitar, under the text "You Deserve a Great Guitar" which I happen to agree with, even if my budget does not.
Under this, there are sections for different categories of items they sell:
Below that there's a section called "hottest gear" for new items, another section for best selling guitars and exclusive guitars, than an ad for an exclusive effects device ... then another section called "trending gear" then there's more and more featured instruments and deals, then eventually you get to an ad for financing, an ad for the "gear exchange" which lists used equipment ... then more "hot deals," then a handful of articles on gear and recording techniques, then a link to their job openings, then upcoming events that they're hosting at their one in-person campus in Indiana ... then FINALLY the bottom of the page, which is essentially a list of links to other destinations within the website.
They are active on Facebook, mostly sharing photos of instruments, but also featuring videos of performances recorded in their in-person studio. Their YouTube page features in-depth reviews of bestselling gear and interviews with artists. Their Instagram and TikTok pages are similar to each other, featuring short videos of content related to their products and clips of performances at their studio - along with some funny musician-related memes. And they haven't posted on X (formerly Twitter) since August of last year, indicating that they - like many, many others including me - have left the platform since it changed ownership. (It's very small, but that earns them points in my book.)
The rhetoric they use is that of an expert in their field who loves what they do. Their prices and deals are featured, but not as prominent as content that emphasizes their product expertise, their joy in making music, and their standing within the field, also being home to a well-known recording studio. Their rhetoric is purposive (Campbell, Karlyn Kohrs, et al. 2014) to sell you products not just by virtue of price, but by virtue of their other qualities. An example is that the video they show at the very top of their homepage shows technicians working on guitars, not someone playing one.
One improvement they could make would be to feature some of the content they have on their social media pages on their main website page. You can find some of it if you scroll way down on their website, but their interesting gear breakdowns and reviews and interviews are mostly found on social media. They also don't have a blog for written materials like step-by-step guides for guitar repair, for example. Not all content is best-suited for video, even longer-form like YouTube. I think this would further cement their reputation as a go-to resource.
---
Works Cited:
Campbell, Karlyn Kohrs, et al. The Rhetorical Act: Thinking, Speaking and Writing Critically. 5th ed., Cengage Learning, 2014.
Comments
Post a Comment